We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance as there will be a charge.

We urge clients to give us a phone on 01968 679 461 if running late as this can interfere with the service you are booked in for.


All new set extensions require a deposit to secure bookings. Deposits are non refundable. With that said, if the hair extension appointment is cancelled the money can be brought forward by using it towards hair extension products.

Thank you for being a valued client and for your understanding and co-operation as we implement this policy. This policy will ensure we can make full use of our appointments for those who are desperate for an appointment.

Thank you